Reference

Privacy Policy for Malaysia Players

We collect and handle your account data, payment details, and login activity to operate the platform securely and process your Touch 'n Go eWallet, Boost, and GrabPay transactions.

Account data protectionPayment transaction privacyUser rights and accessLive casino and slots
918kisswallet Privacy Policy for Malaysia Players
PRIVACY SUPPORT

Contact Us About Your Data

If you have questions about what data we hold, want to request a copy of your account records, or wish to delete your account and associated data, reach us through the channels below. Our support team processes data access and deletion requests within the timeframe required by applicable privacy regulations.

Live Chat Open the chat widget in the lower right corner of any page while logged in. Privacy and data requests are handled by our account security team during business hours, typically responded to within one business day.
Email Support Send data access, correction, or deletion requests to our support email listed in your account dashboard. Include your registered email and phone number for verification. We reply to privacy requests within two business days.
Account Settings View your current registered details, payment history, and session logs directly in the Account Settings page. You can update your email, phone number, and password there without contacting support.
SECURITY MEASURES

How We Protect Your Information

We secure account credentials with industry-standard hashing, encrypt payment data during Touch 'n Go eWallet, Boost, and GrabPay transfers, and restrict internal access to personal data by role. Session tokens expire after thirty minutes of inactivity, requiring re-login to prevent unauthorized access if you step away from your device. Our systems log withdrawal verification steps to detect unusual patterns and flag requests that deviate from your normal behaviour.

Encrypted Transfers

All payment transactions between your Touch 'n Go eWallet, Boost, or GrabPay account and our platform travel over encrypted connections. We do not store your e-wallet PIN or full payment credentials on our servers.

Withdrawal Verification

Before processing a withdrawal, we compare the request against your recent deposit methods, login IP addresses, and account activity. Unusual patterns trigger a manual review step and may require additional verification via SMS or email.

Cookie Management

Essential cookies keep you logged in and remember your language preference. Optional cookies track which games you open most often and help us improve lobby layout. You can disable optional cookies in your browser without losing access to core features.

Data Retention

We keep account transaction records for the minimum period required by financial regulations after account closure. Once that period expires, we delete personal identifiers from archived records. You can request earlier deletion by contacting support, subject to legal retention rules.

Privacy Policy Questions

We collect your email address, phone number, chosen password (stored as a hash), and device information such as IP address and browser type. Payment transaction details for Touch 'n Go eWallet, Boost, and GrabPay are recorded to process deposits and withdrawals.

We do not sell your personal information. Payment processors handling Touch 'n Go eWallet, Boost, and GrabPay transactions receive the minimum data necessary to complete your deposit or withdrawal and operate under their own privacy policies.

Send a data access request through live chat or the support email listed in your account dashboard. Include your registered email and phone number for verification. We provide your account records within two business days.

Yes. Submit a deletion request via live chat or email support. We close your account immediately and delete personal identifiers after the retention period required by financial regulations. Transaction records are anonymized once that period expires.

Essential cookies keep you logged in and store language preferences. Optional cookies track game selections and lobby navigation to improve the interface. You can disable optional cookies in your browser settings without losing access to the lobby or payment features.

All payment transfers use encrypted connections. We do not store your e-wallet PIN or full payment credentials. Transaction records are encrypted at rest and access is restricted to authorized account and finance team members only.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.